In the context of "Predictive Analytics", the INFONEA Data Scientists had the goal to make predictions regarding e.g. the waiting period of tickets or the evolution of the “throughput quota” (number of tickets that can be processed on the same day). In addition, hypothetical questions (“what if”) should be answered:
- How does the average waiting period of tickets change in the next two weeks, if 50% more tickets were coming in within that time?
- How does the throughput rate change, if 20% more/less employees were available?